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Refund and Cancellation Policy

Last Updated: January 15, 2024

We understand that circumstances may change, and we aim to provide a flexible and customer-friendly approach to cancellations and returns. Please review our policy below:

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Standard Memory Patches

Standard, pre-made patches can be returned within 30 days of purchase. Custom, personalized patches, not eligible for return or refund unless there are typos or spelling mistakes on our part. We are not responsible for typos or mispellings provided by the customer.

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Completed Memory Items

Due to the delicate and personalized nature of custom-ordered memory items, once they are completed, they can not be changed nor are they eligible for return or refund. We put great care into crafting each item to meet your specifications and ensure a unique, sentimental creation.

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How to Change an Order

If you wish to make changes to an existing order, please contact us as soon as possible. We can assist you if production hasn't started yet. If changes are still possible, we'll guide you to place a new order with the updated items. Upon receiving the new order, we'll cancel and refund the original one.

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How to Cancel an Order

To initiate an order cancellation, please contact us within 30 days of your order date. Providing your order details and the reason for cancellation. If your fabric has not been shipped to us, we will process your full refund promptly within 1=2 business days. If your items have been shipped, we will guide you through the return process.to us, we will refund the purchase price of your order ONLY. The shipping cost will be utilized to return your items back to you.

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Refunds

Refunds will be processed using the same payment method used for the original purchase. Please allow a 4-7  days processing time for the refund to reflect in your account. NOTE: The refund window for cancelled orders is 30 days from the date the order is placed. After 30 days, all sales are final. Gift cards are non-refundable.

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Questions and Assistance

If you have any questions or require further assistance regarding cancellations or returns, please do not hesitate to reach out via email at seamssewthready@gmail.com or submit the form on our 'Contact Us' page. We are here to ensure your satisfaction with our products and services and will get back to you within 1-2 business days.

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Thank you for choosing Seams Sew Thready for your memory keepsakes!

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